Goodnotes Troubleshooting

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Oh no! Things haven’t gone quite to plan and you have some issues with Goodnotes or your digital planner and need some Goodnotes help? Don’t worry, we have a few tips and tricks to help you out in our GoodNotes Troubleshooting Guide below.

Hyperlinks are not working

The most common issue is regarding hyperlinks. If your hyperlinks are not working please do the following:

  • make sure your version of Goodnotes is fully up-to-date (tap here for details)
  • make sure you are on read-mode (tap here for details)
  • use Safari to initially import the planner (if using Chrome use the “Open With” function instead of the share icon)
  • reimport the planner
If the above hasn’t worked, long press on the hyperlink that isn’t currently working.  You should see an option that says “open link”. Tap this and it should jump to the relevant page. If it works using this method but not in read-mode, then there is a bug in Goodnotes 5.  For our customers, please let us know and we will raise this with Goodnotes.
If the “open link” option doesn’t come up, we recommend you try to reimport the planner. If after all this it still doesn’t come up, it is likely to be a Goodnotes bug. For our customers, please let us know and we will raise this with Goodnotes.

Help! I deleted a page/planner by accident.

It can easily happen to all of us! We’re perfecting our planner and “whoops!” deleted the wrong page? Is that the end or is there a way to get it back?

The regular undo function doesn’t work but don’t panic, there is still a way!

If you go to the dashboard, tap the cog icon and then go to trash bin, you can select the page/planner you want to restore and then recover. It will go directly to the place it was when deleted.


Why are the stickers not importing/showing up?

Goodnotes can sometimes fail to import all images when bringing in lots of stickers. Please reimport if this occurs. Please also check you are using the correct stickers file for your version of Goodnotes 4/5 as different formats will not work.

Hopefully our GoodNotes troubleshooting guide has helped you resolve your issue but, if not, send us a comment below, contact us by email or message us on Etsy.

Goodnotes can’t change font color?

Goodnotes has functionality to allow you to change the color of the font or pen when adding text to your digital planner. If you are looking to change the font color of text, you can do this by:

– drawing around the text you wish to change color with the lasso tool
– tap inside the circle
– tap “Color”
– select the color you would like to use.

Goodnotes can’t add a page?

Goodnotes allows you to add pages to your planner to take additional notes or to include template pages. If you need to add a page to the planner, you can do this by tapping the add page tool in the top right of Goodnotes (a paper shape with + icon inside). You will then be giving the choice of adding the current template you are on or you can select a different Goodnotes template or document.

If you are looking to copy/paste another page in the planner, you can do this instead by going to the pages section by tapping the 4 squares icon in the top left. You can then tap “Select” and then choose the pages you wish to copy.